Decrease time spent on routine customer inquiries and prioritize meaningful conversations using Channel Talk's Support bot.

Support Bot

The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.

Operation

Initiate communication with your customers through the powerful and user-friendly marketing feature of Channel Talk.

Marketing

Explore the pricing options and subscription methods available on Channel Talk, and select a plan that suits the needs of your business.

Billing & Subscription

Simplify customer service and internal collaboration by using Channel Talk's Team Chat for both customer interactions and team communication.

Team Chat

NaverTalk

Streamline customer support by connecting your email inbox to Channel Talk, allowing you to manage inquiries in a single platform. And to provide a personalized experience, you change the sender's email address through email DNS settings.

Mail

Kakao

Link your Instagram to handle direct messages from customers and promote your brand with new Instagram posts through Channel Talk.

Instagram

Streamline customer interactions across multiple platforms by integrating external services with Channel Talk.

Integrations

Basic chat settings are gathered here. You can create a greeting message or set your operating hours.

Chat Settings

Customize the Channel Talk plugin and chat lounge to reflect your brand and connect with customers.

General Settings

Apply your company's existing team structure to Channel Talk as well. Invite team members to the channel, group them according to purpose, and enhance communication efficiency.

Teammates

Learn how to set up Channel Talk, from channel profile to security settings.

Settings

Channel Talk can be easily installed on your homepage. Simply follow the provided installation guide to set up the Channel Talk plug-in and start communicating with your customers.

Installation

A successful CRM strategy begins with understanding your customers. Easily locate and manage your regular customers using the Contacts feature on Channel Talk.

Effective communication with customers is key to growing your business. Discover how to connect with them using Channel Talk

Live Chat

Are you new to Channel Talk? This article is just for you!

Getting Started

meet-call

How to integrate External LinkDepending on the design structure of your website (especially website builders), the integration may not work.In [Channel settings] - [Integration] -[Other apps], click the [Install] button on the External Link box.Enter the URL field (including symbols). Refer to the explanation below about the URL field.What is a URL field?Refers to the customer’s personal webpage link.How to check a URL field?Please kindly note that this feature is available for Shopify websites and custom websites onlyFor Custom websites,https://websiteaddress/admin/${number}If the number value is included among the customer information linked with Channel Talk and the custom site, each customer information page can be linkedFor Shopify websites,https://(your website&#39;s main page URL)/admin/customers/${id}Test the integrationIn [Channel Settings] → [Integration] → [Other apps] Check that the [Install] button has disappeared.Click the arrow icon on the right side of your user chat. This will take you to the external customer link.FAQCan I integrate all external customer links with Channel Talk?For developer websites, you can integrate each customer&#39;s information by editing scripts. To learn how to edit scripts, refer to the Developer Guide.Can I only enter a MyPage URL?No. You can put any URL address you want to integrate, not just MyPage.

External Customer Database 

How to integrate SlackGo to [Channel Settings] - [Integration] - [Other Apps] - [Slack box] and click [Install].After clicking [Install], a new window should appear. Select Slack workspace &amp; Slack channel to send the notification.Test the integrationGo back to the Installation button at [Channel Settings] - [Integrate] - [Other Apps] and check that the installation is complete.To test the integration, check that the message below appears on your Slack channel.When you click on the username of the user chat, it will take you to the Channel Talk user chat screen.FAQDo I get a notification every time a customer sends a message?No. You will only receive notifications for new user chats. You can check ongoing user chats on the Channel Talk admin page.Will I receive any notifications if I disable the integration with Channel Talk?No. Slack will not update you with any notifications upon disabling the integration with Channel Talk.A customer started a new chat, but it isn’t appearing on Slack.This happens when a customer sends an image. Images will not trigger any notifications. You can check images on the Channel Talk admin page.Are there any functions available other than notifications?For Slack integrations, notifications are sent only when the user chat is first created. However, you can customize these notifications through Webhook and Open API. Refer to the developer guide links below for details.Webhook Developer GuideOpen API Developer GuideIf you are having difficulties with the guide, feel free to contact Channel Talk and we will be happy to walk you through it.

Slack Integration

If you&#39;d like to send text messages to global customers through our marketing features, make sure to complete the Twilio integration!Without integrating your channel with Twilio, you only have a limited number(500 per day, applied from August 2023) of SMS available for customers outside of South Korea. In order to utilize the marketing features in North America, you must integrate Twilio with your channel.Integrating a Twilio account with Channel TalkCreate your Twilio accountCreate or Log in to your account at Twilio.Click the [Create New Account] button and make a new Twilio account in order to integrate with Channel Talk.Produce API keysProduce your API Key by clicking HERE or going to [Account] - [API Keys &amp; tokens]. The API key is necessary for the integration.Please follow the steps below.3-1. Click the [Create API Key] button.3-2. Enter the information below and click the [Create] button to issue an API Key.Enter the API Key name to [Friendly name] fieldSelect &#34;United States - Default&#34; for [Region]Select [Key type] as &#34;Standard&#34;3-3. After issuing the API Key, you will see the following screen. This information will be needed when you integrate it with Channel Talk, especially [SID] and [Secret] data.Make sure to copy and save your Secret key, which is only shown at the moment of issuing.Integration process at Channel SettingsGo to [Channel Settings] - [Integrations] - [Text] menu. Find the [Twilio Integration] tab, and click the [Integration] button.Check the Account SID of your Twilio account and enter it in the [Account SID] field.TwilioYour channelEnter the [SID] and [Secret] information gathered from step 3-3 into the [API Key SID] and [API Key Secret] fields. You can find information about your API key in the API keys &amp; tokens menu in the Twilio console.TwilioYour channelClick the [Integration] button to complete the integration.Register a sender number for North AmericaIf you want to have a specific sender number to text your customers in North America, follow the steps below. Twilio integration in Channel Talk should be completed before setting up a phone number.You can purchase a phone number through your Twilio account, or register an existing North American phone number from your Twilio account, which you can then use to send text messages via Channel Talk. You can also get a test number even if you have just created a new account.How to get a new phone number from my Twilio account: See the guide by TwilioHow to register an existing phone number from my Twilio account: See the guide by TwilioGo to the [Channel settings] - [Integration] - [SMS] and find the [Global settings] tab.In the [Sender number] field, enter the phone number you want to use to send text messages. You can only use North American phone numbers from your integrated Twilio account.You can see a list of your phone numbers in the Twilio console under the [Phone Numbers] - [Manage] - [Active numbers].Click the [Save] button, and the number will be registered as a sender number on your channel. From now on, text messages sent to customers in North America will be sent from this phone number.After integrating Twilio and Channel Talk, texts sent to customers outside of South Korea will be charged directly to your integrated Twilio account. The cost of SMS for Korean customers remains to be deducted from your SMS wallet(Recharge SMS) at your channel.Utilizing Twilio Messaging Service in North AmericaTwilio Messaging Service is a feature provided by Twilio to help businesses send text messages to North American customers faster and more amount. To send text messages to your customers through marketing features, you need to integrate your channel with Twilio Messaging Service. (→ Learn more about Channel Talk&#39;s marketing feature)If you primarily send text messages to customers outside of North America, you don&#39;t need to integrate Twilio Messaging Service.Create Messaging Service and register a sender numberAccess the Messaging Service admin panel through the [Messaging] - [Services] menu in the Twilio Console.Enter the following information.Enter your Messaging Service name for [Friendly name]Choose your primary purpose for text messages as [Select what you want to use Messaging for]Register your sender type for your Messaging Service. You can use a phone number you purchased on Twilio, or the number already registered on Twilio.Phone Number: A North American phone number that you can use to send text messages to customers in North America.Short Code: A number in the form of &#34;123456&#34; that is available in North America and can be used to send text messages to customers in North America.Alpha Sender: A number that can be used outside of North America. (This is the same as the &#34;Sender ID&#34; that you can set up through Channelio).You can skip [Step 3. Set up integration] and [Step 4. Add compilation info]. Once setting up Messaging Service is completed, you will see the screen below.Integrate Messaging Service with your channelAfter creating a Messaging Service in Twilio and copying the SID value displayed, you can register the Twilio Messaging Service by going to the [Channel settings] - [Integration] - [SMS] menu and selecting the [Twilio integration] tab.TwilioYour channelRegister your brand for marketing messages in North AmericaFollowing the policy in North America, you need to proceed with the pre-approval process in order to send marketing messages to customers in North America.Register your business(brand) → The Guide by TwilioRequired information for brand registration: US-based business information (business name, address, tax ID, etc.) and the type and purpose of the text messagesThe Follow-up notification messages, for sending replies from managers to offline customers via SMS, are available in North America without pre-approval.However, in order to use the marketing feature(one-time messages and campaigns), you need to register your brand information based in the US.Text messages without brand registration may be blocked by carriers without notification.Check out the information needed to register your brand information.You can also find our text messaging policy for North America HERE.