Explore the pricing options and subscription methods available on Channel.io, and select a plan that suits the needs of your business.

Billing&Subscription

The Operation add-on streamlines processes by automating repetitive tasks and offers valuable insights for business growth through chat analysis.

Operation

Decrease time spent on routine customer inquiries and prioritize meaningful conversations using Channel.io's Support bot.

Support Bot

Initiate communication with your customers through the powerful and user-friendly marketing feature of Channel.io.

Marketing

A successful CRM strategy begins with understanding your customers. Easily locate and manage your regular customers using the Contacts feature on Channel.io.

Simplify customer service and internal collaboration by using Channel.io's Team Chat for both customer interactions and team communication.

Team Chat

NaverTalk

Streamline customer support by connecting your email inbox to Channel.io, allowing you to manage inquiries in a single platform. And to provide a personalized experience, you change the sender's email address through email DNS settings.

Mail

Kakao

Link your Instagram to handle direct messages from customers and promote your brand with new Instagram posts through Channel.io.

Instagram

Streamline customer interactions across multiple platforms by integrating external services with Channel.io.

Integrations

Customize the Channel.io plugin and chat lounge to reflect your brand and connect with customers.

General Settings

Basic chat settings are gathered here. You can create a greeting message or set your operating hours.

Chat Settings

Apply your company's existing team structure to Channel.io as well. Invite team members to the channel, group them according to purpose, and enhance communication efficiency.

Teammates

Learn how to set up Channel.io, from channel profile to security settings.

Settings

Channel.io can be easily installed on your homepage. Simply follow the provided installation guide to set up the Channel.io plug-in and start communicating with your customers.

Installation

Effective communication with customers is key to growing your business. Discover how to connect with them using Channel.io.

Live Chat

Are you new to Channel.io? This article is just for you!

Getting Started

meet-call

How to integrate External LinkDepending on the design structure of your website (especially website builders), the integration may not work.In [Channel settings] - [Integration] -[Other apps], click the [Install] button on the External Link box.Enter the URL field (including symbols). Refer to the explanation below about the URL field.What is a URL field?Refers to the customer’s personal webpage link.How to check a URL field?Please kindly note that this feature is available for Shopify websites and custom websites onlyFor Custom websites,https://websiteaddress/admin/${number}If the number value is included among the customer information linked with Channel.io and the custom site, each customer information page can be linkedFor Shopify websites,https://(your website&#39;s main page URL)/admin/customers/${id}Test the integrationIn [Channel Settings] → [Integration] → [Other apps] Check that the [Install] button has disappeared.Click the arrow icon on the right side of your user chat. This will take you to the external customer link.FAQCan’t I integrate all external customer links with Channel.io?For developer websites, you can integrate each customer&#39;s information by editing scripts. To learn how to edit scripts, refer to the Developer Guide.Can I only enter a MyPage URL?No. You can put any URL address you want to integrate, not just MyPage.

External Customer Database 

How to integrate SlackGo to [Channel Settings] - [Integration] - [Other Apps] - [Slack box] and click [Install].After clicking [Install], a new window should appear. Select Slack workspace &amp; Slack channel to send the notification.Test the integrationGo back to the Installation button at [Channel Settings] - [Integrate] - [Other Apps] and check that the installation is complete.To test the integration, check that the message below appears on your Slack channel.When you click on the username of the user chat, it will take you to the Channel.io user chat screen.FAQDo I get a notification every time a customer sends a message?No. You will only receive notifications for new user chats. You can check ongoing user chats on the Channel.io admin page.Will I receive any notifications if I disable the integration with Channel.io?No. Slack will not update you with any notifications upon disabling the integration with Channel.io.A customer started a new chat, but it isn’t appearing on Slack.This happens when a customer sends an image. Images will not trigger any notifications. You can check images on the Channel.io admin page.Are there any functions available other than notifications?For Slack integrations, notifications are sent only when the user chat is first created. However, you can customize these notifications through Webhook and Open API. Refer to the developer guide links below for details.Webhook Developer GuideOpen API Developer GuideIf you are having difficulties with the guide, feel free to contact Channel.io and we will be happy to walk you through it.