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External Customer Database

ntegrate a Customer Link to access more customer information during a chat. You can quickly find customer information in the External Customer Database.

How to integrate External Link

Depending on the design structure of your website (especially website builders), the integration may not work.

  1. In [Channel settings] - [Integration] -[Other apps], click the [Install] button on the External Link box.

  1. Enter the URL field (including symbols). Refer to the explanation below about the URL field.

  • What is a URL field?

    • Refers to the customer’s personal webpage link.

  • How to check a URL field?

    • Please kindly note that this feature is available for Shopify websites and custom websites only

      • For Custom websites,

        • https://websiteaddress/admin/${number}

        • If the number value is included among the customer information linked with Channel.io and the custom site, each customer information page can be linked

      • For Shopify websites,

        • https://(your website's main page URL)/admin/customers/${id}

Test the integration

  • In [Channel Settings] → [Integration] → [Other apps] Check that the [Install] button has disappeared.

  • Click the arrow icon on the right side of your user chat. This will take you to the external customer link.


Can’t I integrate all external customer links with Channel.io?

For developer websites, you can integrate each customer's information by editing scripts. To learn how to edit scripts, refer to the Developer Guide.

Can I only enter a MyPage URL?

No. You can put any URL address you want to integrate, not just MyPage.