How to integrate Slack
Go to [Channel Settings] - [Integration] - [Other Apps] - [Slack box] and click [Install].
After clicking [Install], a new window should appear. Select Slack workspace & Slack channel to send the notification.
Test the integration
Go back to the Installation button at [Channel Settings] - [Integrate] - [Other Apps] and check that the installation is complete.
To test the integration, check that the message below appears on your Slack channel.
When you click on the username of the user chat, it will take you to the Channel.io user chat screen.
Do I get a notification every time a customer sends a message?
No. You will only receive notifications for new user chats. You can check ongoing user chats on the Channel.io admin page.
Will I receive any notifications if I disable the integration with Channel.io?
No. Slack will not update you with any notifications upon disabling the integration with Channel.io.
A customer started a new chat, but it isn’t appearing on Slack.
This happens when a customer sends an image. Images will not trigger any notifications. You can check images on the Channel.io admin page.
Are there any functions available other than notifications?
For Slack integrations, notifications are sent only when the user chat is first created. However, you can customize these notifications through Webhook and Open API. Refer to the developer guide links below for details.
If you are having difficulties with the guide, feel free to contact Channel.io and we will be happy to walk you through it.